Return & Refund Policy

1. Returns

You can request a return within 7 days of delivery.

The product must be unused, unopened, undamaged and in its original packaging.

2. Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

3. Return Shipping

Customers are responsible for return shipping charges unless the return is due to our error, such as receiving a wrong or damaged product.

4. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return or refund:

• Opened or used skincare, makeup and beauty products
• Gift cards
• Products purchased during special sale or clearance offers

5. Damaged or Wrong Items

If you receive a damaged, defective or wrong item, please contact us within 48 hours of delivery with your order number and clear photos.

We will review the issue and, where applicable, arrange a replacement or refund at no extra cost.

6. Need Help?

For any return or refund-related questions, please contact our customer support team. We are happy to assist you.

📧 support@rivelle.in